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Please feel free to contact us using the information:
Email Us
support@hearcozy.com
Hours of Operation
Mon-Fri, 9am-5pm EST
Closed Sat-Sun & major holidays
We reply within one business day.
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Frequently asked questions
We typically process and ship orders within 3 business days. Please allow additional shipping time depending on your location.
The mold test kit includes Petri dishes, swabs, instructions.
The incubation period for the mold test is typically 3-7 days. After incubation, you can interpret the results based on the included instructions.
The color of the mold growth can indicate different types of mold. Please refer to the included instructions for a detailed explanation of the mold kind.
Mold is a natural part of our environment, found both indoors and outdoors. It’s a type of fungus that thrives in damp, humid conditions. While it may seem concerning, it’s important to understand that mold exposure is generally low and poses minimal risk to most people.
When mold exposure is high, especially for individuals with weakened immune systems, allergies, or respiratory conditions, it can lead to health problems.
If you are facing high-level mold exposure, especially in a confined space or if you experience health symptoms, it’s advisable to consult with a professional mold remediation specialist for an assessment and appropriate action.
No, the mold test kit is a single-use item.
Yes, we offer technical support for our mold test kit. Please contact our customer support team for assistance.
