1. Return Window

Items purchased from Hearcozy may be returned within 30 days of the original purchase date.

2. Return Conditions

Items must be returned in their original condition, unused, and with all original packaging.

3. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective.

4. Refunds and Exchanges

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [number] days of receipt. We will provide you with a return authorization and instructions for returning the item. Upon receipt of the returned item, we will issue a full refund or replacement.
• Non-Damaged or Defective Items: For non-damaged or defective items, we will issue a refund for the purchase price of the item, minus the shipping costs.

5. Exceptions

Certain items may be excluded from returns, such as:

• Personalized or customized items
• Digital products
• Perishable items

6. Contact Us

To initiate a return, please contact our customer support team at support@hearcozy.com